Reference

Your Rights and Our Legal Commitments

matkabajar operates under a clear legal framework that defines how your account, your data, and your transactions are handled on this platform.

Account Terms ApplyData Protected Under PolicyIndia-Specific Access RulesDispute Resolution ProcessLegal Contact Available

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What These Legal Terms Actually Cover

matkabajar Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern every interaction between you and matkabajar — from the moment you open an account through every deposit you make via UPI, Paytm, or PhonePe, and through any withdrawal request you submit. Eligibility to use this platform depends on your local law and is

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available only where permitted by the laws applicable to your region in India. We do not extend services where local legislation prohibits online account-based wagering. By continuing to use your account, you confirm that you have read these terms, that you meet the eligibility criteria applicable
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in your jurisdiction, and that you accept the conditions under which we operate. These terms may be updated; we will notify you through your registered account contact when material changes occur, and continued use after notification constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, want to raise a dispute, or need clarification on how a specific policy applies to your account, our support team handles legal queries through…

Email Legal Team Send your legal query or account dispute to our dedicated legal address. We acknowledge all emails within 24 hours and provide a substantive response within two business days.

Live Chat Support Our live chat channel connects you with a support agent who can escalate legal or policy questions to the relevant internal team immediately during operating hours.

Account Portal Request Log into your account and submit a formal legal request through the help section. This creates a tracked ticket that our compliance team can review and respond to directly.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Handling your personal information responsibly is not a policy checkbox for us — it shapes how we build every part of the account experience.

Data Collection Scope

We collect only the information needed to operate your account: name, contact details, payment method identifiers such as your linked…

Cookie Policy

Cookies on this site are used for session management and performance monitoring only.

Account Security Practices

Your account is protected by encrypted login, two-factor verification options, and automated alerts for unusual activity.

Data Retention Period

Account data is retained for the period required by applicable Indian financial regulations and then securely deleted.

Who to Contact for Data Requests

To request a copy of your data, ask for corrections, or request deletion where permitted by law, contact our legal…

How to Request Account Changes

Account name corrections, linked payment method updates, and communication preference changes can be initiated through the account portal.

Answers to Common Legal and Policy Questions

These questions cover the situations account holders ask about most when it comes to legal terms, data rights, access conditions, and how to raise a formal dispute with us.

These terms apply to every person who opens or uses an account on matkabajar. Access is only available where local law in your part of India permits online account-based wagering. If local law in your region prohibits it, you are not eligible to use the platform.

Email our legal team with your account ID and a verified identity document. We will compile and send your data summary within five business days. This covers account details, transaction records linked to UPI, Paytm or PhonePe, and communication history.

You can request deletion of non-mandatory data at any time. Certain financial records tied to transactions via UPI, Paytm, or PhonePe are retained for the period required under Indian financial regulations and cannot be deleted before that period expires.

We remove active profile data within 30 days of a verified closure request. Transaction records and identity verification documents are retained for the statutory period under applicable Indian law, after which they are permanently deleted from our systems.

Submit a dispute through the account portal or by email to our legal team. Include your account ID, the date and nature of the decision, and any supporting evidence. We will acknowledge your dispute within 24 hours and provide a full response within five business days.

Yes. When we make material changes to these terms, we send a notification to your registered contact. Continued use of your account after that notification is treated as acceptance of the updated terms. You can always request the current version by contacting us.

No. UPI and Paytm transactions are processed through the respective payment gateways, which handle authorisation independently. We store only a transaction reference and status on our side; raw payment credentials and card or wallet details are never held on matkabajar servers.

Your Rights and Our Legal Commitments

How to Reach Us on Legal Matters

How We Handle Your Data and Account

Data Collection Scope

Cookie Policy

Account Security Practices

Data Retention Period

Who to Contact for Data Requests

How to Request Account Changes

Answers to Common Legal and Policy Questions

01 Who do these legal terms apply to?

02 How can I get a copy of the personal data matkabajar holds on me?

03 Can I ask matkabajar to delete my data?

04 What happens to my account data if I close my account?

05 How do I raise a formal dispute about an account decision?

06 Will I be notified if these legal terms change?

07 Are my UPI and Paytm payment details stored on matkabajar servers?

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